Frequently Asked Questions

This Agreement was last modified on 10th February 2026

What Shipping Methods Are Available?

At cello-hazorg.nl, we offer reliable shipping options across Sri Lanka:

  • Standard Delivery – 2–4 working days islandwide (Trans express)

  • Express Delivery – Delivery withing same day (Colombo areas only. contact us through whatsapp before place order.)

  • Cash on Delivery (COD) – Pay when your order is delivered Trans express)

Β Once your order is dispatched, you will receive tracking details.

How Long Will it Take To Get My Package?

Delivery times depend on your location and the shipping method selected:

  • Colombo & Suburbs: 1–2 working days

  • Other Areas (Islandwide): 2–3 working days

  • Express Delivery (Colombo Areas): 1 working day

Orders are processed within 24 hours (excluding Sundays and public holidays). Once your order is dispatched, you will receive tracking details to monitor your delivery.

How Do I Track My Order?

Visit the tracking page through this link and enter waybill number received.

COD – https://tracking.transexpress.lk/tracking

Domestic – https://tracking.transexpress.lk/tracking

Do I Need A Account To Place Order?

No. You don’t need a account. You can place the order as a guest.